Refund and Cancellation
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Refunds
SmartCollect acts solely as a technology platform for payment facilitation.
SmartCollect does not control or approve refunds.
All refund decisions are made by the merchant or service provider receiving the payment.
Customers must contact the merchant directly regarding refund requests.
Platform Fees
Any service or platform fees charged by SmartCollect are non-refundable under all circumstances.
Payment Disputes
Payment disputes must be resolved between the payer and the merchant.
SmartCollect may assist in providing transaction information where required.
Mandate Cancellation
Payers may cancel payment mandates by contacting:
the merchant receiving payment
their bank
the payment system used for authorization
SmartCollect does not directly cancel mandates.
Failed Transactions
If a payment fails, the platform may retry the transaction according to the payment schedule.
SmartCollect shall not be responsible for:
bank declines
insufficient balance
technical issues at the payer’s bank
charges applied by banks or merchants
SmartCollect shall also not be responsible for failures caused by payment partner infrastructure, bank processing systems, network disruptions, or regulatory restrictions affecting payment processing.
Support: smartfee@flashaid.in